IT Support
Job Description
Job description / Role We are currently looking for an IT Support staff. Reporting to the Regional CIO, the successful candidate will be responsible to provide technical support to company staff to help them to resolve any software and hardware problems with computers and other technology. Responsibilities includes (but not limited to) the following: • Collate and maintain hardware, including servers and networks, software and fault logs, enabling analysis of information to create preventative measures. • Provide first level support on IT issues. • Diagnose breakdowns and faults and, where possible, take corrective, remedial action as necessary, to ensure continued IT service to end-users. • Escalate issues to the IT Service Desk to ensure problems that are more complex can be addressed promptly. • Train and coach end users to optimize use of desktop software. • Create and amend use accounts, load approved software and provide diagnosis and resolution so that users have access to the system within an agreed turnaround time. • Keep up-to-date with developing technologies to ensure the ability to provide continued, current support. • Provide suitable training in new systems to users and managers to ensure that they make the optimum use of these systems. • Conduct post project evaluations to ensure that systems implemented are operating effectively and providing the services required by users. • Maintain an awareness of developments in the IT field and act as a source of advice and expertise to managers and staff within the company..