Establishment Zupervisor
Job Description
Key Accountabilities:

  • Attends regular briefings, follows biometric rules and is interactive and updates with current information.
  • Ensures the opening and closing checklists of the establishment are legibly completed, any revisions implemented, variances reported and performs the activity according to the script.
  • Guides customers and maintains protocols when dealing with VIP guests.
  • Acts as the ambassador of the brand for the establishment represented.
  • Reconciles KidZos transactions accurately at the end of shift in compliance with the policy.
  • Maintains highest grooming standards and follows process flow for uniforms.
  • Coordinates on the daily inventory of consumables and supplies for the establishment and report any lack of stocks.
  • Sets-up establishment with materials, accessories, uniforms prior to opening time and ensures that the assigned establishment is clean at all times.
  • Guides and supports new joiners in their performance delivery to meet the required standards.
  • Report any incidents, complaints, failures, shortage of materials, media or legal queries to the Coordinator immediately.
  • Keeps control of visitor attendance manually in case of system failure and aims to achieve attendance targets for the establishment.
  • Performs additional tasks when instructed by Team Leader/Coordinators from time to time.
  • Deals with guests in a polite and courteous manner and answers all queries in a professional manner.


  • Minimum 3 years of experience in relevant field.
  • Experience in operations and/or customer service would be a plus.
  • Good English language skills required. Arabic language preferred.
  • Good organizational skills and ability to multi-task.
  • Good computer skills / knowledge of MS Office required.
  • Has a charismatic approach towards the job
  • Shows continuous interest and enthusiasm in performing the activity
  • Patient and kind towards customers
  • Suggests improvements
  • Aims towards ensuring excellent customer satisfaction with minimum lapses