Kempinski - Emirates Palace


Job Description

Emirates Palace Emirates Palace is centrally located in the heart of Abu Dhabi, close to major visitor attractions and the main business areas of the city. Just 40 minutes from Abu Dhabi International Airport and 90 minutes from Dubai Airport, Emirates Palace is conveniently situated for both leisure and business travellers. Popular tourist sites close to the Emirates Palace include the Grand Mosque and the Abu Dhabi National Exhibition Centre, both located 20 minutes away. The Marina Mall and major shopping attractions are also within walking distance of the hotel Butler The incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake up call, newspaper delivery, shoeshine, with a friendly and caring manner according to Kempinskis policies and procedures and LQA standards. Key Responsibilities : • Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one. • Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guests departure. • For the VIP guests, welcome upon arrival outside their assigned room and offer assistance. • After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay. • Coordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery. • At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards. • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. • Offer personalized wake-up to the room with tea or coffee as per guest requests. • Offer assistance to guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry and dry cleaning. • Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Desired Skills & Qualifications: • 1-2 years experience in Butler role • Proficient in Micros • English Language proficiency (Preferably Additional Languages) • Concern for quality and attention to details • Ability to work and communicate in a multinational environment • Able to work in a fast paced environment and can multitask • Ability to remain calm and composed under pressure • Flexible in terms of scheduling • Applies a professional, confidential and ethical approach at all times • Able to stand all day About Kempinski Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. Embrace an experience as individual as you are