Team Leader



Job Description

About Jumeirah and Jumeirah Beach Hotel: At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. We want you to do well from the beginning, so we will give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah Your Place to Shine. Jumeirah Beach Hotel, Dubais premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf. With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbads Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience. About the Job: An opportunity has arisen for a Team Leader to join our Food & Beverage Service Team. The main duties and responsibilities of this role: • Supervise all operational aspects within the F&B department including the development and performance management of colleagues, optimizing profits and increasing sales • Supervise scheduled shifts ensuring guest satisfaction • Supervise all operational issues ensuring Jumeirahs Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Departmental Performance Plan • Assume full responsibility of a specific shift in the absence of the Manager or Assistant Manager • Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support • Supervise closely and monitor the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures • Monitor customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah procedures for CSI and Compliant Handling are followed • Inform Outlet Manager or Assistant Manager of any complaints, negative feedback from guest after they first try to resolve • Actively use the database of customer details or history to assist in guest recognition and preferences • Advise the Outlet Manager or Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs • Responsible to assist management in the identification and recognition of any example of "excellence in service or teamwork" • Acknowledge the receipt of new or amended documents through the intranet when instructed by the Outlet Manager or Assistant Manager • Assist in controlling department forms and records according to the Jumeirah International standards for Document Control • Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching • Ensure opening and closing checklists are completed on a daily basis • Supervise and monitor the completion of weekly cleaning schedules • Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs • Assist the Outlet Manager or Assistant Manager to develop and update F&B knowledge of all colleagues on a regular basis • Maintain a working knowledge of relevant sections within the Jumeirah Group About you: The ideal candidate for this position will have the following experience and qualifications: • At least 2 years experience in similar role in 5 star luxury hotel • You will be a highly driven and motivated individual with a good knowledge and understanding of Food and Beverage operations, knowledge of F&B applications (Micros, Epicure). • Posses good interpersonal skills and ability to work in a multi cultural environment • Essential to have a good command of the English language (spoken and written) • Additional language will be desirable About the Benefits: This position offers a highly competitive salary and package which includes shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates