- Respond to customer inquiries via email, phone, or ticketing systems.
- Diagnose and troubleshoot hardware, software, and network issues.
- Document technical solutions, knowledge base articles, and issue logs.
- Collaborate with engineering, QA, and product teams to resolve complex problems.
- Install, configure, and update software and hardware.
- Escalate unresolved issues to appropriate internal teams.
- Train end-users on new technologies and systems when required.
- Monitor system performance and provide reports and insights.
- Maintain a high level of customer satisfaction through timely issue resolution.
Job Type: Full-time
Pay: From AED3,000.00 per month