Receptionist

Fiker Institute is an interdisciplinary think tank and library based in Dubai. The Library was born out of a unique vision: to invite writers, readers, artists, researchers, diplomats and policymakers to question their assumptions about world history, global politics and culture in the modern era.

We are looking for a professional Receptionist to join our library team. As the first point of contact for visitors, you will play a key role in creating a welcoming and efficient environment that reflects our institutes values. The ideal candidate will have excellent communication and organizational skills, attention to detail, strong teamwork skills, and a friendly demeanor.

Responsibilities:

• Handle visitor inquiries and provide information about the libraries collection, services, memberships, and events in a professional and friendly manner.
• Manage membership operations, including registration, invoicing, record-keeping, and database management.
• Catalog the new books and conduct regular auditing to ensure the accuracy and organization of the libraries collection.
• Assist in organizing and executing library events and high-level meetings, including all logistics such as setup, sound check, photography, catering, registration and attendance tracking.
• Generate daily reports on key library metrics, including visitor engagement, memberships, and activities.
• Draft and send professional emails to respond to library inquiries and share updates with members.
• Support the Project Manager in enhancing the library services and visitor experience.
• Support initiatives to increase library memberships and develop new partnerships.
• Provide administrative assistance and perform additional tasks as assigned by the Project Manager.

Education:

Bachelors degree in Business Administration, Hospitality, or a related field.

Qualifications:

• Previous experience in a receptionist or customer service role.
• Previous experience working in a cultural/educational environment, or a demonstrated interest in culture will be an asset.
• Excellent verbal and written communication skills.
• Strong organizational skills with keen attention to detail.
• Excellent teamwork and collaboration skills.
• Proficiency in Microsoft Office suite (Word, Excel, and PowerPoint).
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Professional demeanor and appearance.

Special requirements:

• This job requires the ability to work in shifts and on weekends.
• Complete flexibility in accommodating various work schedules is essential.
• This is a full-time position that requires working five days a week, 8 hours a day + 1 hour break.
• A two-day weekly rest will be provided on weekdays (Monday, Tuesday, Wednesday or Thursday).
• This job opportunity is available to UAE residents only.

Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month

Experience:

• customer service: 1 year (Required)